Refund policy

Cancellation right for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Cancellation right
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the date,

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods that are delivered in several partial consignments or items;

To exercise the right to cancel, you must inform us (Tambu Outdoor GmbH, Dürenerstr. 270, 50935 Köln, Telephone no.: +49 221 282 759 0, Fax No.: +49 221 282 759 20, E-Mail address: info@tambu-outdoor.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation