Terms of service

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Tambu Outdoor Gmbh) via the
website www.tambu-outdoor.com. Unless otherwise agreed, the inclusion of any terms and conditions used by you is
own terms and conditions used by you.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes which which cannot be predominantly attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system. contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding button in the navigation bar you can call up the "shopping cart" and make changes there at any time.
After clicking on the "Checkout" or "Continue to order" button (or similar designation) and entering your personal details data as well as the payment and shipping conditions, the order data will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will be either taken to the order overview page in our online store or to the website of the provider of the instant payment system. provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there.
Finally, on the website of the provider of the instant payment system or after you have been redirected back to our online store the order data will be displayed as an order overview.

Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also (also via the "back" function of the Internet browser) or cancel the order.
By submitting the order via the corresponding button ("order subject to payment", "buy" / "buy now",
"order with costs", "pay" / "pay now" or similar designation) you declare legally binding acceptance of the offer, whereby the contract is concluded. offer, whereby the contract is concluded.

(4) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you for this purpose in text form (e.g. by e-mail), which you can accept within 5 days (unless another period is specified in the respective offer). can.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, the receipt of e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

§ 3 Special agreements on payment methods offered

(1) Payment by SOFORT / Sofortüberweisung
If the payment method Sofort / Sofortüberweisung is selected, payment is processed via the payment service provider Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT"). Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). The prerequisite for using the SOFORT payment method is that you have an online online banking account activated for this purpose. During the payment process as part of the order, you must legitimize yourself accordingly and confirm the payment instruction to SOFORT. Your bank account will be debited immediately after placing the order. of the order. You can find more information about SOFORT at https://www.klarna.com/sofort/.

(2) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") we offer the following payment options. the following payment options. Payment is made to Klarna in each case:

Invoice ("Pay Later"): The Klarna invoice conditions for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms and conditions for the option to extend the payment term can be found athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension.

Installment purchase ("Financing"): More detailed information on installment purchases, including the General Terms and Conditions and the European standard information for consumer credit for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/account; the conditions for the payment option "Pay in 3 installments" can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/paylaterin3.

Direct debit ("Pay Now")

Credit card

The use of the payment methods invoice and/or installment purchase and/or direct debit requires a positive credit check. In this respect we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. credit check. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. results of the credit check.

Further information about Klarna and the Klarna terms of use for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

§ 4 Right of retentionRetention of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transportation transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so,
this has no effect on your statutory warranty claims.

(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you have been informed by us prior to you were informed of this by us before submitting the contractual declaration and the deviation was expressly and separately separately agreed between the contracting parties.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. For consumers, dtion of law shall only apply insofar as this does not deprive the consumer of the protection of the state of the consumer's habitual residence is not withdrawn (principle of favorability).

(2) The place of performance for all services arising from the business relationship with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. are. The same shall apply if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or usual place of residence is not known at the time the action is brought. The right to appeal to the court at another legal place of jurisdiction remains unaffected.
shall remain unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

II Customer information

1. identity of the seller
Tambu Outdoor GmbH
Dürener Str. 270
50935 Cologne
Cologne, Germany
Phone: 02212827590
E-Mail: info@tambu-outdoor.com

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

We are not willing or obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations "Conclusion of the contract" of our General Terms and Conditions (Part I.).

3 Contract language, contract text storage

3.1 The contract language is German.

3.2 We do not store the complete text of the contract. Before sending the order via the online shopping cart system the contract data can be printed out using the browser's print function or saved electronically. After receipt of the order, the order data, the information required by law for distance selling contracts and the General Terms and Conditions will be sent to you again by e-mail. Terms and Conditions will be sent to you again by e-mail.

3.3 In the case of requests for quotations outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form. offer in text form, e.g. by e-mail, which you can print out or save electronically.

4. codes of conduct

4.1 We have submitted to the quality criteria of Trusted Shops GmbH, which can be viewed at
at: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6 Prices and terms of payment

6.1 The prices stated in the respective offers as well as the shipping costs represent total prices. They include all
price components including all applicable taxes.

6.2 The shipping costs incurred are not included in the purchase price. They can be ordered via a correspondingly labeled button on button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you additionally, unless You must bear the additional costs unless free delivery has been agreed.

6.3 The payment methods available to you are indicated under a correspondingly labeled button on our
Internet presence or in the respective offer.

6.4 Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately. due for payment immediately.

7 Terms of delivery

7.1 The terms of delivery, the delivery date and any existing delivery restrictions can be found under a
button on our website or in the respective offer.

7.2 Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the goods sold during shipment shall not pass to you until the goods are handed over to you, irrespective of whether the shipment is insured or uninsured. insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or any other person designated to carry out the shipment.

8 Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These General Terms and Conditions and customer information have been drawn up by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal conformity.
permanently checked for legal conformity. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the liable in the event of warnings. You can find more information on this at https://www.haendlerbund.de/en/services/legal certainty/agb-service.

last update: 29.11.2022